FAQ

Answers for your beauty-tech journey

Find clear, friendly guidance on our platform’s features, automation, and support—so you can focus on what matters most.

How do I get started?

Getting started is simple! Sign up, follow our guided onboarding, and you’ll be ready to automate your workflow in minutes. If you need help, our support team is here for you every step of the way.

What does automation include?

Our automation covers appointment reminders, personalized messages, and workflow scheduling. You can customize each step to fit your unique business needs—no tech skills required.

Can I track my results?

Absolutely! Access real-time insights and performance dashboards to see how your automations are working. Track engagement, saved hours, and more—all in one place.

Is my data secure?

Your privacy is our priority. We use industry-standard encryption and strict access controls to keep your information safe and confidential at all times.

Who can I contact for support?

Our friendly support team is always ready to help. Reach out via live chat or email, and we’ll make sure you get the answers you need quickly.

Can I customize my experience?

Yes! Personalize your dashboard, notifications, and automations to match your workflow. We’re here to help you create a seamless, tailored experience.

📜 Terms & Conditions Effective Date: 8/25/2025
Last Updated: 8/25/2025 These Terms and Conditions (“Terms”) govern your access to and use of BrandVX. By using our platform, you agree to these Terms.
1. Use of ServiceYou must be at least 18 years old to use BrandVX.You are responsible for maintaining the confidentiality of your account credentials.You agree not to misuse the platform (e.g., spamming, sending unauthorized messages, or violating applicable laws).
2. Subscriptions & PaymentsAccess to BrandVX requires a paid subscription.Fees are billed on a monthly basis via Stripe (or equivalent provider).All payments are non-refundable except where required by law.We may change prices with 30 days’ prior notice.
3. Acceptable UseYou agree not to:Send unlawful, misleading, or harassing messages.Violate client consent requirements (STOP/HELP compliance is enforced).Attempt to hack, reverse-engineer, or bypass security features.
4. AI-Generated ContentBrandVX uses AI to assist in automating business processes.You are responsible for reviewing AI-generated messages before sending (unless you enable auto-send).We disclaim liability for errors or omissions in AI outputs.
5. IntegrationsBrandVX integrates with third-party services (e.g., HubSpot, Square, Shopify, Twilio). By connecting, you authorize us to access and process data from these services on your behalf.
6. TerminationWe may suspend or terminate your account if you:Violate these Terms.Fail to pay subscription fees.Misuse the platform in a way that harms others.
7. Limitation of LiabilityTo the maximum extent permitted by law:BrandVX is provided “as is” without warranties of any kind.We are not liable for indirect, incidental, or consequential damages.Our total liability shall not exceed the amount paid in the 12 months preceding the claim.
8. Governing Law These Terms shall be governed by and construed in accordance with the laws of Frisco Municipal Court.
9. ChangesWe may update these Terms from time to time. Continued use of BrandVX after changes means you accept the updated Terms.